Seller and contact
MonMiroirPerso
39 Rue Getry
Liège, Belgium
Telephone: 0492 23 35 55
Email: commandes@monmiroirperso.com
Personalised products
Each mirror is made to order from the choices and content approved by the customer in the configurator. Dimensions, light colour, text, images, logos and other elements shown in the order summary define the design to be manufactured.
Order confirmation
Before payment, the customer must carefully check spelling, cropping, uploaded files, size, lighting and total price. The order becomes final once payment is confirmed. Confirmation is sent to the email address provided at checkout.
Prices and payment
Prices are in euros and delivery is free within the European Union. The total due is shown before payment confirmation. Stripe processes online payments securely; MonMiroirPerso does not store full bank card numbers.
Cancellation and start of production
You may request cancellation or changes before production starts. The request takes effect only after written confirmation from MonMiroirPerso. Once production has started, an order cannot be cancelled or refunded simply because you change your mind.
Exclusion of the right of withdrawal
As the mirrors are made to the customer's specifications and clearly personalised, the right of withdrawal for standard goods does not apply. This does not limit the customer's rights for damage, defects, non-conformity with the order or manufacturing errors.
Mirror broken or damaged in transit
The customer must contact commandes@monmiroirperso.com within 5 days of receipt, stating the order number and attaching at least one clear photo of the damaged mirror and its parcel. After verification, MonMiroirPerso makes and sends an identical replacement free of charge. Replacement is the proposed remedy for transit damage; no immediate refund is offered under this procedure. Mandatory consumer rights remain unaffected, including when replacement is impossible or is not carried out as required by law.
Other defects or non-conformity
If the mirror has a defect other than transit damage or does not match the order, the customer must contact commandes@monmiroirperso.com with the order number and supporting information for assessment. MonMiroirPerso applies the remedies provided under the statutory guarantee.
Statutory guarantee
Personalisation does not remove the statutory guarantee of conformity. This covers, in particular, delivered goods that do not match the order. The customer must report a defect promptly and no later than two months after discovering it.
Delivery
Tracked delivery is free within the European Union. The destination, delivery address and available method are summarised before payment. Further details and receipt instructions are on the page Delivery & returns.
Content supplied by the customer
The customer confirms they hold the rights and permissions needed to use the supplied text, photographs, logos and other content. They remain responsible for it and warrant that it does not infringe third-party rights.
Personal data
Information needed for personalisation, payment, production, delivery and after-sales service is processed according to our privacy policy.
Applicable law and complaints
These terms are governed by Belgian law without depriving consumers of the mandatory provisions applicable to them. For complaints, customers are invited to contact MonMiroirPerso first to seek an amicable solution.